• Understanding our theming framework
• Navigating the theme folder structure
• Getting familiar with our pricing
• Requesting additional services

• Importing and exporting your theme
• Configuring Guide settings
• Understanding Guide roles and privileges
• Changing the URL of your Help Center
• The difference between standard and custom themes
• Allowing unsafe HTML in articles

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• Configuring Gather community settings
• Creating and managing moderator groups

• Adding translated text to templates
• Adding translations to sections and categories

• Using Google fonts in your theme
• Branding your Help Center
• Editing CSS and JavaScript
• Editing and compiling styles using Sass
• Using your own theme assets
• Empty Article

• Rendering HTML using JavaScript
• Understanding Guide templating
• Customizing page templates with HTML and Curlybars
• Using variables in CSS and HTML
• Adding multiple templates to your theme
• Changing page templates in Guide

• Increasing engagement with icons
• Drawing attention to information with call outs
• Getting technical with code blocks
• Adding figures and images to articles
• Customizing list styles
• Emphasizing points with block and pull-quotes

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• Using tabs to organize content
• Making content easy to find with toggles and accordions

• Understanding CSAT
• Displaying satisfaction ratings in the Help Center
• Using CSAT
• Customizing your customer satisfaction survey
• Working with satisfaction reasons
• Enabling and customizing satisfaction reasons

• Using the Web Widget
• Configuring Web Widget components
• Adding the Web Widget to a website
• Customizing the appearance of the Web Widget
• Removing the Web Widget from your website

• Organizing knowledge base content
• Moving and reordering sections and articles
• Viewing and restoring archived articles
• Updating articles in bulk
• Using labels on your articles
• Importing Google Docs as articles

• Creating and editing articles
• Using the article editor toolbar
• Inserting videos in articles
• Inserting images in articles
• Inserting and editing links in articles
• Promoting an article

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• Adding discussion topics
• Editing and deleting discussion topics
• Reordering discussion topics
• Creating user segments
• Applying user segments to community content
• Best practices for managing your community

• Managing community posts
• Allowing agents to edit and delete posts
• Customizing status icons for posts
• Viewing community moderator activity
• Analyzing community activity

• Creating articles with the app
• Installing the app
• Creating templates for the app
• Searching and linking articles using the app
• Flagging articles with the app
• Opening the Knowledge Capture app

• Understanding how Answer Bot works
• Understanding where you can use Answer Bot
• Using Answer Bot with web forms
• Using labels in Answer Bot triggers
• Setting up Answer Bot triggers, views and workflows
• Analyzing your Answer Bot activity

• Creating a Help Center for one of your brands
• About the Zendesk Guide plan types

• Activating your Help Center

• Allowing Zendesk to send email on behalf of your email domain
• Enabling search across multiple Help Centers
• Setting up the GitHub integration
• Setting up hosted SSL
• Enabling Google Analytics for your Help Center
• Introduction to the Zendesk API

• Ticket creation troubleshooting guide
• Email troubleshooting guide