Vera Yang

Member since February 23, 2022 05:45

Total activity 32

Last activity February 23, 2022 05:48

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Latest activity by Vera Yang

Vera Yang commented, February 23, 2022 05:48
Glad you found this useful, Jacqui. It is a default setting to protect you but if you're comfortable with the content then that's great.
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- February 23, 2022 05:48
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Vera Yang commented, February 23, 2022 05:48
It's lifetime access so no end date, Elizabeth!
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- February 23, 2022 05:48
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Vera Yang commented, February 23, 2022 05:48
Hi Katerina, If you have light agents, they can still access your Guide Help Center as a viewer. Are you having a problem setting up SSO for your light agents? If you can further share what would y...
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- February 23, 2022 05:48
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Vera Yang commented, February 23, 2022 05:48
We sure can, Chris! Drop us an email with what types of customizations you're after!
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- February 23, 2022 05:48
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Vera Yang commented, February 23, 2022 05:48
Hi Elizabeth, Yes, customizing your help center base on your preference is possible under Guide Professional Plan. You may check Customizing your help center theme for more information.
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- February 23, 2022 05:48
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Vera Yang commented, February 23, 2022 05:48
Hi Jacqui, that is a great question! You can find more information in this article - Adding custom fields to your tickets and support request form. If you have any other questions then please let u...
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- February 23, 2022 05:48
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Vera Yang commented, February 23, 2022 05:48
Can you confirm that your default triggers are still enabled under Admin>Business Rules>Triggers? More information here: About the Support default triggers Are emails still generating tickets in yo...
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- February 23, 2022 05:48
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Vera Yang commented, February 23, 2022 05:48
Hi Michelle, have you tried copy and pasting the repository URL from the address bar when viewing the repository? If you are still getting the error, there are other things to try, see Troubleshoot...
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- February 23, 2022 05:48
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Vera Yang commented, February 23, 2022 05:48
Hi Jacqui, thanks for calling this out. We are looking into it but in the meantime you may find this article interesting: The value of self-service.
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- February 23, 2022 05:48
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Vera Yang commented, February 23, 2022 05:48
Hi Daniel, Unfortunately at this time that level of granularity is not possible, it is an all or nothing setting at the moment where if it is enabled you cannot restrict which article would appear ...
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- February 23, 2022 05:48
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