Vera Yang
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Recent activity by Vera Yang
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The difference between standard and custom themes
You can use the standard theme that comes with Guide for your Help Center or you can customize the standard theme or create your own theme. The standard theme is the Copenhagen theme that comes w...
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Branding your Help Center
You can change the look-and-feel of the Help Center using theme setting controls including color pickers and font choosers. For example, you can change the logo, colors and fonts to bring your Help...
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Ticket creation troubleshooting guide
Regardless of which channel your customers use to contact you, all support requests become Zendesk Support tickets. Tickets keep track of the conversations between your customers and your agents un...
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About the Zendesk Guide plan types
You must have Zendesk Support to have Zendesk Guide. The Zendesk Guide plans are available on any Zendesk Support plan. Current Guide plans The Zendesk Guide plans are: Guide Lite, a simple self-...
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Using labels in Answer Bot triggers
You can use labels to help with targeting for your Answer Bot triggers. Adding labels to your Answer Bot triggers is optional. Labels enable you to specify a limited subset of articles that you wan...
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Creating templates for the app
Agents can use the Knowledge Capture app to create new articles for Help Center, directly from the Support ticket interface. To do so, you need to create one or more templates for your agents to us...
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Reordering discussion topics
The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...
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Applying user segments to community content
By default community discussion topics are visible to all users. You can prevent some users from viewing the content of certain topics. You can configure a topic to restrict access to signed-in use...
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Promoting an article
You can promote articles in a section to draw attention to them. When you promote an article, it moves to the top of the articles list within its section and is usually given a special visual treat...
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