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• Customizing the appearance of the Web Widget

  You can modify the appearance of some or all of the following widget elements to match the look and feel of your company’s website. If you’re using a Legacy Chat version, see (Legacy Chat) Customiz...

  • February 23, 2022 05:45
  • 1 follower
  • 0 comments
  • 0 votes

• Understanding CSAT

  Your customers can provide feedback about their support experience by rating their solved tickets. When you enable CSAT (customer satisfaction ratings), end-users receive an email 24 hours after th...

  • February 23, 2022 05:45
  • 1 follower
  • 0 comments
  • 0 votes

• Customizing your customer satisfaction survey

  One of Zendesk Support’s most popular features is the built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a wh...

  • February 23, 2022 05:45
  • 1 follower
  • 2 comments
  • 0 votes

• Working with satisfaction reasons

  Applying satisfaction reasons to ticket views You can create a ticket view to organize tickets by the satisfaction reason given, or to look tickets with a negative response and no satisfaction reas...

  • February 23, 2022 05:45
  • 1 follower
  • 0 comments
  • 0 votes

• Increasing engagement with icons

  Instead of bloating our themes with extra font files containing icons that you may or may not use, we inline SVG icons which offer better page load performance and improved accessibility over font-...

  • February 23, 2022 05:45
  • 1 follower
  • 0 comments
  • 0 votes

• Drawing attention to information with call outs

  A great way to highlight important aspects of your content is to use callouts. These are typically expressed as tips or notes, though the specific language used should be consistent with your compa...

  • February 23, 2022 05:45
  • 1 follower
  • 0 comments
  • 0 votes

• Getting technical with code blocks

  The <code> and <pre> elements are for displaying inline and multiline blocks of code. Usage Use the <code> element for inline code snippets. The push() method adds one or more elements to the end ...

  • February 23, 2022 05:45
  • 1 follower
  • 0 comments
  • 0 votes

• Adding figures and images to articles

  Use the <figure> element to display self-contained content, like illustrations, images, photos or code. For image-specific styles, refer to the Images page. Usage Use the <figcaption> element to di...

  • February 23, 2022 05:45
  • 1 follower
  • 0 comments
  • 0 votes

• Organizing information in tables

  Tables are useful for layouts where text needs to be positioned side-by-side or floating at specific locations on the page. If making these is frustrating with the usual layout tools, try using a t...

  • February 23, 2022 05:45
  • 1 follower
  • 0 comments
  • 0 votes

• Creating beautiful content with text styles

  You can make the font size of a paragraph of text larger by giving it a class name of font-size-xl using the Source Code editor when editing an article. This can be used to emphasize a point or sum...

  • February 23, 2022 05:45
  • 1 follower
  • 0 comments
  • 0 votes